Privacy Policy

We collect personal information that you voluntarily provide when using our DEWA advisory services, including your name, contact details, property information, and DEWA bill data. We also collect technical information such as IP addresses, browser types, and usage patterns to improve our services. All utility bill information and consumption data shared during consultations are collected solely for the purpose of providing personalized advisory services and optimizing your DEWA costs.

Your personal information is used exclusively to provide DEWA advisory services, including bill analysis, consumption optimization recommendations, and ongoing support. We use your data to customize our advice to your specific property type, usage patterns, and cost-saving goals. Communication data helps us maintain contact for consultations, follow-up services, and important updates about Dubai's utility regulations that may affect your bills.

All personal and utility data is stored securely using industry-standard encryption and security measures. Your DEWA bill information and consultation records are maintained on secure servers located in the UAE, ensuring compliance with local data protection regulations. We retain your information only for as long as necessary to provide ongoing advisory services or as required by applicable laws and regulations.

You have the right to access, modify, or delete your personal information at any time by contacting our support team. You can request copies of all data we hold about you, including consultation records and bill analysis reports. You may also opt out of ongoing monitoring services or marketing communications while maintaining access to core advisory services. We will respond to all data rights requests within 30 days of receipt.

We do not share your personal or utility information with third parties except when necessary to provide our advisory services or when required by law. We may use trusted service providers for data processing, communication services, and payment processing, all of whom are bound by strict confidentiality agreements. We never sell or rent your personal information to marketing companies or other commercial entities.

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or disclosure. Our systems use SSL encryption for data transmission, secure authentication protocols, and regular security audits. All staff members with access to client data undergo background checks and sign confidentiality agreements. We maintain backup systems to ensure data availability while preserving security standards.

Our DEWA advisory services are designed for adults managing utility accounts in Dubai. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information from our records. Parents or guardians who believe their child has provided information to us should contact us immediately.

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or industry best practices. When significant changes are made, we will notify existing clients via email and post the updated policy on our website. Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage clients to review this policy regularly to stay informed about how we protect their information.